All rights reserved.ĪgilePM® is a registered trademark of Agile Business Consortium Limited. The Swirl Logo™ and RESILIA™ are trademarks of AXELOS Limited, used under permission of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile® and M_o_R® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. SYSOP Ltd, Byron House, Green Lane, Heywood, Lancs, OL10 2DY | Tel: 01706 361110 (Mon-Fri 9am-5pm) ITIL Training - ITIL Foundation Course - PRINCE2 Training Management Information & Performance results.Information Technology Service Management (ITSM).Vision, Mission and Critical Success Factors.The following topics are covered on the SDI Managers course: It is suitable for those with at least three years experience in a service desk environment.Įxamples of professional job titles include: This qualification is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. An internationally recognised SDM qualification. ![]() The complete service desk management tool kit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies. ![]()
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